Return & Refund Policy

At Tevaryna Living Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please carefully review our return and refund policy below to understand your rights and responsibilities.

Return Eligibility

We accept product returns under the following conditions:

  • Customers may request a return within 7 days after receiving the product.

  • Returned items must be:

    • Unused

    • Undamaged

    • In original packaging

    • Include all accessories, manuals, and components

    • In resellable condition

Products that show signs of use, damage caused by customers, or missing components may not be eligible for return or refund.

Exchange Policy

We allow product exchanges under the following conditions:

  • Exchange requests must be submitted within 10 days after receiving the item.

  • Exchanges are available for:

    • Defective products

    • Damaged products during shipping

    • Incorrect items received

If the requested replacement product is unavailable, customers may choose:

  • A refund

  • Store credit

  • Alternative product replacement

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Products marked as final sale or clearance

  • Used or damaged items caused by customer misuse

  • Products missing original packaging or components

  • Items returned after the allowed return period

Return Request Process

To request a return or exchange, customers must:

  1. Contact our support team within the allowed timeframe.

  2. Provide:

    • Order number

    • Description of the issue

    • Photos of the product (if damaged or defective)

  3. Wait for return authorization instructions.

Returns sent without authorization may not be accepted.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The item is damaged during shipping

    • The wrong product was sent

We recommend using a trackable shipping service. Tevaryna Living Store is not responsible for lost return packages.

Refund Processing Time

Once we receive and inspect the returned item:

  • Refunds will be approved if the product meets return requirements.

  • Customers will receive refunds within 5 – 10 business days after approval.

Refunds will be issued to the original payment method used during checkout.

Processing time may vary depending on:

  • Payment provider processing speed

  • Banking institution policies

  • Fraud verification procedures

Partial Refunds

Partial refunds may be issued in certain situations, including:

  • Products returned with missing parts

  • Products showing minor signs of use

  • Items returned outside the recommended condition

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Customers must provide photo evidence for verification. We will arrange:

  • Replacement product

  • Full refund

  • Store credit

depending on product availability and customer preference.

Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check your bank or payment provider account

  2. Contact your credit card company

  3. Contact your bank for processing updates

If the issue continues, please contact our support team for assistance.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been shipped, cancellation is no longer possible, and customers must follow the return process.

Fraud Prevention & Abuse Policy

Tevaryna Living Store reserves the right to refuse returns or refunds if we detect:

  • Excessive return activity

  • Abuse of refund policies

  • Suspicious or fraudulent behavior

Contact Information

If you have questions regarding returns or refunds, please contact us:

Tevaryna Living Store
Phone: (303) 523-0488
Email: contact@kalyvora.store
Address: 1520 NW 128th Dr, Sunrise FL 33323, United States

Our customer service team is committed to resolving issues quickly and professionally.